Please read this page carefully before using this site or placing an order.
Using this site/placing an order will be taken as confirmation of your understanding of and agreement to the following conditions:
Quick Jump - Click on the links below:
Privacy & Personal Information
Packaging & Shipping Information
Returns & Refunds - Unwanted Goods
Returns & Refunds - Faulty Items
'SEWSilver.co.uk' and 'WhittingtonsJewelleryBox.co.uk' are the domain names (website) operated by S E Whittington Ltd. Registered office: L.E.V. Masters & Co. (Accountants), 46a Goring Road, Worthing, West Sussex, BN12 4AD. Registered in England & Wales number 06229693.
This website is only available for the browsing use of the general public and for the acquisition of the goods displayed therein. In viewing and accessing this website, the user acknowledges that he/she does so at their own risk and neither S E Whittington Ltd., its employees, servants or agents shall be liable for any claim, damages or loss whatsoever which may arise in connection with the use of this website.
S E Whittington Ltd. endeavours to ensure that the information and material on this website is, and remains accurate. No representation or warranty, express or implied, is made or given, by S E Whittington Ltd., its domain owners, hosts or agents, about the accurancy or suitability of the information or material for a particular purpose.
Privacy & Personal Information:
If you place an order with us or contact us for any other reason the personal information you submit such as name, address and e-mail will only be kept on record by S E Whittington Ltd. solely for our product marketing purposes. We guarantee not to pass on your personal details to any third party.
Our 'Checkout' facilities are provided by PayPal, allowing you to pay for your goods safely and easily using a credit/debit card or your PayPal account.
PayPal is the world's largest internet payments organisation. Globally trusted, they allow you to pay for goods on the internet without exposing your credit/debit card or bank account details to individual online merchants.
You do not need a PayPal account to shop with us - use your credit or debit card and PayPal will simply facilitate the transaction.
Click here if you would like to know more about PayPal.
Occasionally some of the items that are displayed for sale within this website will also be put up for sale at our home parties. Sales information is updated the next working day, so any unique item that has sold will be removed from the website and the available quantity of stock items will be amended within 24 hours.
In the unlikely event that a web-order is placed for an item that is no longer available we will notify you immediately by e-mail and offer you the opportunity to chose an alternative item, or else refund your money.
Packaging & Shipping Information:
- Unless otherwise specified all items are packaged very carefully in tissue paper and/or a pretty organza gift bag , then bubble-wrapped and sent in a padded envelope.
- £3.95 to the UK using Royal Mail First Class Recorded for orders under £50, and Special Delivery (Next Day) for orders over £50.
- £5.35 to the European Union using Airsure.
For further information please see the Shipping Information page.
Unwanted Items:
1. Any item (with the exception of earrings) may be returned for a full refund (that being the full cost of the item, but not P&P) within 14 days of purchase.
2. Returns will ONLY be accepted by prior agreement. Please e-mail mail@sewsilver.co.uk and we will issue a returns reference. You must include a copy of the original packing slip and write the returns reference on it, failure to do so may cause a delay in processing your refund.
3. Goods must be unworn and returned in their original packaging. Goods that have been worn or tampered with will NOT be refunded.
4. Return postage costs will be at the buyer's expense.
5. S E Whittington Ltd. can not be held liable for returning items that get damaged in transit or do not reach us (even if you have a 'Certificate of Posting'), and no refund will be issued in such an event. For your own protection please use a postal service that includes insurance for loss/damage.
6. Earrings can not be returned for reasons of health & hygiene.
The above are in addition to, and do not affect your statutory rights.
*** Please do not return items unless you have contacted us and received a returns reference, as this may cause a delay in processing your replacement/refund ***
1. Please report goods damaged in transit within 48 hours of delivery, and faulty goods within 28 days of receipt, by e-mailing mail@sewsilver.co.uk giving full details of the problem.
2. We will respond by e-mail advising whether the item can be replaced or simply refunded, and issue a returns reference. You must include a copy of the original packing slip with the returning item and write the returns reference on it, failure to do so may cause a delay in processing your replacement/refund. Please remember to state your preference for replacement or refund if you have been given that option.
3. In order for S E Whittington Ltd. to refund or replace a faulty item in the event of it not being received by us, validated proof of posting will be required. (A 'Certificate of Posting' can be obtained free of charge at any Post Office).
4. All items are quality checked before being despatched. Items that have been deliberately tampered with or misused will NOT be refunded.
The above are in addition to, and do not affect your statutory rights.
*** Please do not return items unless you have contacted us and received a returns reference, as this may cause a delay in processing your replacement/refund ***
Every item we sell is made to the highest standards and all goods are quality checked before being despatched. However, please bear in mind that part of the character of handmade jewellery is that it isn't necessarily flawless, as it is not uniformly mass-produced by machines. All stones are natural and so are subject to inherent imperfections. Such items can not be returned as faulty.